Refund Policy
Effective: January 1, 2025 | Updated: September 23, 2026
This policy explains how to request a cancellation or refund for a paid digital report. New paid checkout is currently unavailable to residents of South Korea.
Before report generation
If you request cancellation before report generation begins, you can receive a full refund. There is no self-service cancellation button; please email us using the address below.
After report generation
If a service error leaves a delivered report incomplete, you may request a refund within seven days of delivery. Once digital report generation or delivery has begun, refunds for a change of mind may be limited. Your rights under applicable law still apply.
Duplicate payment or non-delivery
If you were charged twice for the same product, or your report has not been delivered within 24 hours of payment, email [email protected]. We will check the order and process a cancellation or refund as appropriate.
How to request a refund
Email [email protected] with your order number or payment date, payment method, and reason for the request. We aim to respond with the review outcome within three business days. Approved refunds are processed to the original PayPal payment method within seven business days; the time to receive the funds may vary by payment method.